Shipping and Delivery
No matter where you live, our goal is offer you the best shipping service.
We deliver over thousands orders across the world everyday. But we still keep our levels and provide you our best service at all times.
Standard Shipping: 10-20 business days
Express Shipping: 3-7 working days.
Due to the impact of COVID-19,we improve our delivery process to ensure your package even safer, it may take even longer for your order to arrive. We appreciate your patience with shipping delays of the period.
I. Processing time: Within 1-5 Business Days (including: Quality control, Packing & Sorting).
- All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.
- We will reserve a tracking# from USPS once order placed which means the shipping status may be stopped at "PRE-SHIPMENT" or "Label Created, not yet in system" around 5 business days before the package arrives at our distribution center in CA,US.
II. Shipping Delivery Time:
a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c). For customers in South America, it may take 15 to 30 business days.
d). For other countries, it may take 15 to 25 business days.
✅ For Standard Rate Shipping, it usually takes 6 -10 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.
✅ For Expedited Rate Shipping, we ship by DHL, Fedex or other expedited shipping depending on your location; shipping time is 3 - 7 business days.
*Shipping Zone does not include the territories and uninhabited island possessions.
*Delivery delays can occasionally occur.
*If you have got a tracking#, customer service has rights not to reply your
Something you need to know before ordering:
- For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- hottynova cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
- If your order was mishandled/lost by carrier, you can get your money back via paypal dispute.
- hottynova is not responsible for Customs House Taxes which is happened sometimes according to the Local Regulations.
- If you have any other questions, please contact our customer service: firstname.lastname@example.org . (*Your email will be replied in 48 business hours.)
- All shipping & delivery lead times are estimated by business time.
What is item processing time ?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 5 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 4-10 business days while large quantities can take approximately 4-10 business days to process.
1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected.
2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
3. Processing time: In order to guarantee the quality of products, hottynova.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.