Return Policy

Hottynova understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.

15 Days Return Guarantee
Thank you for shopping at hottynova.com.com.
We gladly accept the return/exchange within 15 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Return/exchange are not available after 15 days of the delivery date.
Please note overdue requests can not be accepted.

What’s ’s Hottynova Return/Exchange Policy?
  • Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.
  • Return shipping fees are at customer's own expense.
  • We do not accept returned package without notifying us upfront.
  • We do not accept packages returned using COD service.
  • We don't accept a refund request if the shipping status shows delivered but not received.

    • Damaged Items or Low Quality

    If the product is defective or low quality, please kindly let us know. For the fastest resolution, please contact us via service@hottynova.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

    Product color, style, size and material do not match the description on the website

    If it does not meet the description, please tell us in detail and take a photo.
    Normally, we will refund you 10%-20% according to the item specific problems if you'd like keep to it. But we won't bear the return shipping fee if you still want to return.

    Reason of Customers

    Not fit size, don't like color, style or material
    Normally, we will offer you special coupon as compensation if you'd like to keep it. But we won't bear the returning shipping fee if you still want to return.

    How should I make a return?

    1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund

    1. Submitting return request by dropping an email.
    2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
    3. Please return through your local post office to avoid tax when it arrives in our country.
    4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
    5. Refund will be released within 5 working days after packages returned to us.
    How should I make an exchange?
  • Return package first, as steps above.
  • Resend will be arranged once we get return info.

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    What if an item is missing from my package?
    In some cases, we may have to split your order so that you can receive some items faster.
    Please rest assured, we will resend the item for free if it is missing.

    What if my package was refused or undeliverable?
    1. Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
    2. We offer resend as soon as the pervious order returned.

    Order Cancellation
    We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at service@hottynova.com.com immediately once you decide to cancel the order.  We will not accept order cancellation request if the orders have been shipped.

    Important Notice

    1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.

    2. Please make sure you don't include non-Hottynova items in your return package by accident. We will not be responsible for sending those items back to you.

    3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.

      Contact us

      Email us at: service@hottynova.com