We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at firstname.lastname@example.org immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 20% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
30 Days Return Guarantee
What’s ’s Hottynova Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.
- Return shipping fees are at customer's own expense.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after packages returned to us.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
What if an item is missing from my package?
What if my package was refused or undeliverable?
- Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
- We offer resend as soon as the pervious order returned.
Email us at: email@example.com