Hottynova understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.
If the product is defective or low quality, please kindly let us know. For the fastest resolution, please contact us via service@hottynova.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
Product color, style, size and material do not match the description on the websiteIf it does not meet the description, please tell us in detail and take a photo.
Normally, we will refund you 10%-20% according to the item specific problems if you'd like keep to it. But we won't bear the return shipping fee if you still want to return.
Not fit size, don't like color, style or material
Normally, we will offer you special coupon as compensation if you'd like to keep it. But we won't bear the returning shipping fee if you still want to return.
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
What if an item is missing from my package?
Order Cancellation
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at service@hottynova.com.com immediately once you decide to cancel the order. We will not accept order cancellation request if the orders have been shipped.
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don't include non-Hottynova items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Contact us
Email us at: service@hottynova.com
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