|Shoes Type||Keep Warm|
No matter where you live, our goal is offer you the best shipping service.
We deliver over thousands orders across the world everyday. But we still keep our levels and provide you our best service at all times.
Receiving time = Processing time + Shipping time
I. Processing time (including: Quality control, Packing & Sorting).
Our handling time is 3-7 business days after your payment has been processed, a tracking number will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.
II. Shipping Delivery Time:(Maybe little delayed during the COVID-19)
✅ Flat Rate Shipping takes about 7 to 25 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
a) For USA, Canada, Australia customers, it takes about 7 to 15 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c). For customers in South America, it may take 15 to 30 business days.
d). For other countries, it may take 15 to 25 business days.
✅ For Standard Rate Shipping, it usually takes 7 -14 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.
✅ For Expedited Rate Shipping, we ship by DHL, shipping time is 3 - 7 business days.
*Shipping Zone does not include the territories and uninhabited island possessions.
*Delivery delays can occasionally occur.
Something you need to know before ordering:
10 Days Return Guarantee
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via service@Hottynova.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.Product color, style, model and material do not match the description on the website
If it does not meet the description, please tell us in detail and take a photo.
Normally, we will refund you 10%-20% according to the item specific problems if you'd like keep to it. But we won't bear the return shipping fee if you still want to return.
Not fit size, don't like color, style or material
Normally, we will offer you special coupon as compensation if you'd like to keep it. But we won't bear the returning shipping fee if you still want to return.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at service@Hottynova.com immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 10% cancellation fee. We will not accept order cancellation request if the orders have been shipped.How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
What if my package was refused or undeliverable?
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don't include non-Hottynova items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Email us at: service@Hottynova.com